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Enter your email address to receive 15% off your first order. One-time use only.
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After purchase, your order confirmation and gift card will be sent to your email provided at checkout.
05/15/2025 Verified
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What is your return policy?
They will offer returns and exchanges within 30 days of your order, provided the shirt is still brand new and not washed or damaged. In order to complete your return, it is requested that you include a receipt in your return package so that they can easily locate your order number.
If your return is received at the warehouse, they will return the item. The credit line will be automatically applied to your credit card or original payment method, usually within 3-5 business days.
Do they need to buy insurance for the return or replacement?
Depending on where you live, the time when the products you exchange reach you may vary. If you're shipping more than $75, they recommend using a trackable shipping service or buying shipping insurance. There is no guarantee that they will receive the item you return.
What's their transportation policy?
All garments are made on demand after an order is placed.
Clothing orders placed using standard delivery methods will be shipped within 5-7 working days.
Clothing orders placed through priority delivery will be shipped within two business days.
For overnight shipping, please contact staff@500level.com.
Please note that Saturdays, Sundays and holidays are not considered working days, and all orders placed during the holidays may be delayed.
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