BeadPark Coupons & Promo Codes

Which products does BeadPark not accept when make a return?

Products without defects can be returned or replaced. Even if the product is not satisfied with the application, it must be applied for within 7 days after the delivery arrival date. The customer shall be responsible for the return freight and the resulting taxes.

What should I pay attention to when I make a return at BeadPark?

• Please contact customer service sales@beadpark.com To obtain the "return order", please fill in all the information and send it together with the return items, otherwise your return will not be processed and you will not be able to get a refund.

• Wrap the package carefully. All returned items must be kept in their original state and packaging. Don't put different things in one bag. Declaring a package as a "return" will help you avoid tariffs.

• Please use the local post to arrange the return. Please arrange the return within 5 days after obtaining the return authorization from their customer service department and the designated warehouse, and provide them with the tracking number and tracking website.

What should I do if I receive damaged items at BeadPark?

They accept goods purchased on the website to be returned within 30 days after delivery. All defective products can be returned or replaced, and they will also be responsible for the return freight and freight (from China to the customer's country). The customer has the responsibility to confirm the reasonable mode of transportation with the beadpark service team.

Can I get free shipping at BeadPark?

• They don't offer free shipping. If the gross weight of your order is more than 300 kg and you don't need the goods urgently, they suggest you save costs by shipping. They provide shipping services for Britain, Canada, France, Germany, Australia, New Zealand, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Italy, Japan, South Korea, Malaysia, Indonesia, Singapore and the Philippines, as follows: 15 ~ 30 working days; The minimum weight of your order is more than 300kg; Total cost = ocean freight+export customs declaration fee+document fee.

• The insurance premium is not included in the total cost. If you need insurance, please indicate when you place an order. You can also contact their customer service via email and they will provide you with additional quotations.

• You can select the nearest international seaport and check the order, and they will send you an invoice. Under normal circumstances, it takes about 15 ~ 30 working days to arrive at the port of destination by sea. You may need to pick up the goods from the local seaport, and you need to clear customs and pay some fees, such as tariffs or other fees. As for tariffs, there are different regulations in different countries. 

When can I get package information online?

Generally, for the shipment of DHL, UPS, FedEx and EMS, you can get the package information online within 2 days after their shipment.