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When can I check-in at Brussels Airport? 

  • Arrive well in advance at the airport so that you have sufficient time to check-in your baggage, pass security screening and proceed to your departure gate. They recommend arriving with the following time allowance: 

  • Short-haul flights: 2 hours before the scheduled departure of your flight.  

  • Long-haul flights: 3 hours before the scheduled departure of your flight.


How can I buy extra baggage?

  • You can buy up to max. 5 pieces of baggage (sum of your free baggage allowance and purchased extra baggage). 

  • Extra baggage can be purchased up to 2 hours before departure and needs to be added before check-in. You’ll get the cheapest price on brusselsairlines.com, via their Service Centre or social media. At the airport, higher fees are applied.

  • If you want to take more than 5 additional pieces of baggage (in addition to your free baggage allowance) with you, they kindly ask you to register these pieces of baggage via their Service Centre before departure. 


How do I check-in online? 

  • You can check in online from 24 hours in advance up until 1 hour before departure.  

  • You will be able to check in all passengers included in the booking at the same time, select or change your seat and add a frequent flyer number. 

  • After completing your check-in, you will receive a mobile boarding pass or a boarding pass via e-mail. 

  • You can send them to the other passengers travelling with you, directly to their inbox or their smartphone. 


Can I cancel my order after placing it?

  • As travel plans can change unexpectedly, they offer you the possibility to cancel your booking and obtain a refund according to your selected travel fare. 

  • If you change your mind up to 24 hours after your online booking, you may even cancel your reservation without penalty. 

  • Airline fees, optional payment charges and travel insurance fees remain non-refundable.


How can I make a group booking?

  • Book directly via brusselsairlines.com and choose from two types of group benefits. 

  • Group bookings are only possible on Brussels Airlines operated flights when travelling in Economy Classic on short-haul flights or Economy Class on long-haul flights. Checked baggage is always included.

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