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05/15/2025 Verified
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05/15/2025 Verified
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How long does it take to process my return?
They will contact you within 2 to 3 business days with your return label and packaging instructions. When they receive a return request they update them from pending to 'Return Authorized'.
This does not automatically send you return labels - a team member still has to process them manually so please be patient.
Expect to receive your refund within 2-3 weeks from DOWNLITE receiving your return. Please allow for shipping and handling time when completing a return.
When shipping back items, please send them the tracking code information so they can make sure all packages come back.
This will allow them to expedite the return process for you. Their email address is customercare@downlite.com.
Can I get a detailed tracking information?
No. Because they operate in several factories around the country, orders may arrive in different boxes at different times. Their system is not able to send unique tracking codes per package.
Sometimes a tracking code will show delivered and you may have only part of your order. Simply go to UPS or FedEx and track the package, and, if applicable, click the multiple lines detail to see when the OTHER packages are expected to arrive.
Don't worry - they promise the other goods are coming. When in doubt, simply send an email to customercare@downlite.com once you have done the OTHER steps first.
What is the shipping policy?
They offer free shipping on orders over $100. Orders typically take 2-3 business days to process, and then they leave their facility. Depending on which part of the country you are in, it can take another 2-12 days to arrive.
They do not offer expedited shipping. Many of their items ship in separate boxes so it is common to receive part of the order and then get the other boxes within a day or two depending on carrier traffic and routing.
During holiday time frames, the window to have goods picked, packed, and shipped can result in taking a few days longer. They do not ship on weekends - so any orders placed after noon on Friday will likely not ship out until the following Tuesday based on surge demand.
Does Dowlite offer nternational shipping?
They're sorry, they wish they could ship items to every corner of the globe, but at the current time they only ship to the contiguous 48 'lower' United States.
If you live in Canada try to order their items on Overstock.com or consider using a freight forwarder.
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