Pier 1 Coupons & Promo Codes

What do I do if something on my order is missing or damaged?

Please contact a Pier1 Customer Support Agent right away! Pier1 must receive all returns and exchanges, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your receipt.

Can I still use my Pier 1 credit card?

You can no longer use your Pier 1 Credit Card, but a new Pier 1 Credit Card and Rewards program is in development and will be available soon.

How do I place an order?

• They offer two secure ordering methods so that you can choose the option that works best for you. 

• Order online

• Placing an order on Pier1.com is safe, easy, and fast. You can check your order status and make changes every step of the way using the "My Account”"page. 

• Email them

• Their Customer Support Representatives are available Mon – Fri: 8AM –8PM CST and Sat-Sun 8AM - 6PM CST. Contact them at support@pier1.com and we'll not only set up the order for you but answer any questions you may have.

Will there be any delays in receiving my online order?

• Due to the impact of COVID-19, associated safety measures and the recent increased order volume, there may be temporary delays beyond their standard shipping times.

• If your order says that it is “in process,” it means they are fulfilling your order, and it has not been sent to UPS.

• Once UPS receives the order, you will receive tracking info. Your order can be tracked in your account page.

Why doesn't UPS recognize my tracking number?

Your tracking number will not be recognized by UPS.com until approximately 24 hours after your order has shipped. This is the time needed for UPS's online tracking system to update. Try tracking your package again the following day and follow it to your front door!

Can I cancel my orders?

They strive to have all orders picked, packed, and shipped as quickly as possible because they know you can't wait to receive it! With that in mind, once your order is placed, they are not able to cancel your order. Please see the return policy for additional information if a return is still needed.

Can I change my address?

Because your order is processed in real time, they are unable to assist with any address change requests. Once tracking details are sent to you via email, please reach out to the carrier to explore if delivery change options are available to you.

Where does Pier 1 get their products?

Their dedicated buying team carefully selects vendors both domestically and globally to offer unique, authentic, quality products that spark your creativity and create a home that's full of style and comfort.

Does Pier 1 have a rewards program?

Yes, Pier 1 Rewards. You can join Pier 1 Rewards for just $9.99 per month and receive exclusive, early access to promotions, products, and more. Pier 1 Rewards benefits include:

• 10% off everything. Receive a 10% discount on everything upon signing up.

• Free shipping and returns on reward items. Members also enjoy complimentary shipping and returns on thousands of products indicated by the rewards logo.

• Insider content. Members get exclusive access to their new collections, designers, styles, and promotions.