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Can I enjoy free shipping at Snow Joe?
Sure. Orders totaling $125.00 or more receive free standard ground shipping at checkout.
Taxes, shipping, discounts, protection plans, gift cards and gift-wrapping charges do not count toward the minimum qualifying purchase.
This offer applies to the 48 contiguous U.S. states only. Does not include shipping surcharges or flat rates. Additional oversized freight charges may apply.
Some items may not be eligible for free shipping and will be specifically marked on the website as ineligible for free shipping.
Canadian customers will incur additional charges. Not responsible for typographical errors or omissions.
How to start a return?
If an item needs to be exchanged or replaced due to a product defect, no Return Label fee will be deducted.
Once they receive your return, Snow Joe, LLC (“Snow Joe”) will credit your original method of payment.
Purchases from Snow Joe are subject to their Terms of Use and their privacy policy, which can be found at the bottom of each webpage.
For more information, call Customer Service at 1-866-766-9563 (Monday -through Friday from 9:00 am to 7:00 pm EST or Saturday and Sunday from 9:00 am to 4:00 pm EST).
What is the return policy?
Snow Joe wants you to be completely satisfied with your purchase.
If you're not satisfied for any reason, their return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for a refund of the purchase price minus the shipping and handling charges if applicable and Return Label fee (The Return Label Fee is calculated by UPS).
If an item needs to be exchanged or replaced due to a product defect, no Return Label fee will be deducted.
What are not covered by the warranty service?
This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This Warranty also does not apply if the Product was purchased from an unauthorized seller.
This Warranty also does not cover cosmetic changes that do not affect performance.
Wearing parts like belts, augers, chains and tines are not covered under this Warranty, and can be purchased at snowjoe.com or by calling 1-866-SNOWJOE(1-866-766-9563).
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