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What is the refund policy?
To complete your return, they require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to their error.
Any item that is returned more than 30 days after delivery.
What is the shipping policy?
To return your product, you should email them at support@thefarmhaven.com and they will let you know where to ship your product.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. They don’t guarantee that they will receive your returned item.