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What is the refund policy?

To complete your return, they require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use.

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to their error.

  • Any item that is returned more than 30 days after delivery.


What is the shipping policy?

  • To return your product, you should email them at support@thefarmhaven.com and they  will let you know where to ship your product.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. They don’t guarantee that they will receive your returned item.


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