Trampoline Parts and Supply Coupons & Promo Codes

Can I make a return at Trampoline Parts and Supply?

• If you need to return an item, you must receive an RMA number. If you want to receive the RMA number, please send mail to customerservice@trampolinepartsandsupply.com within 30 days after purchase, and attach your order number. Their customer service department will send you the RMA number and address and send the instructions back to their warehouse. Please do not return returns to their P.O. Box address. During the month of December, they have extended their return policy until January 29th.

• All returns must be returned in undamaged packaging (preferably unopened) and in resale condition, containing all original contents (instructions, warranty cards, labels, spare parts, accessories, etc.). Otherwise, an additional charge will apply. All returns due to customer choice or error will be affected by 20%. The original shipping charge for the order is non-refundable. Shipping is free and when customers keep their purchase and when items are returned in exchange or for a refund, their initial shipping costs must be reimbursed in the form of a restocking fee.

Can I make an exchange at Trampoline Parts and Supply?

At this time, their ordering system was not set up to do the exchange. You need to follow the return procedure and reorder the correct item you want to order. If you need assistance with your order, please contact their sales department at 1-888-735-5977.

What should I do if my products are damaged?

• If your product is missing a part or has a defective part, they will replace the part. Please contact them at customerservice@trampolinepartsandsupply.com with your order number, and provide detailed information about your problem and damage to the digital image of the item. 

• Visual defects need to be reported as soon as possible and no later than 30 days after delivery. Functional defects must be reported within 30 days, or if your product has a manufacturer's warranty, before the warranty coverage date expires. Eligible orders will be repaired or replaced as necessary. Project specific delays may apply. Please note: Replacement products will be shipped to you by ground via UPS/FEDEX/DHL/USPS.

Can I cancel my orders at Trampoline Parts and Supply?

If you decided to cancel part or all of the order, please send email to customerservice@trampolinepartsandsupply.com. (please be sure to provide your order number in your email). If the order has not been shipped, they can cancel the order and give you a refund without penalty. If your order has been shipped, you will need to follow the return process.

How long can I get my refunds at Trampoline Parts and Supply?

• After the return has been verified, the return department will process the refund within 5 working days. This allows time for inspection. All returns due to customer choice or error will be affected by 20%. The restocking fee includes all supplier fees, inspections, repackaging, some actual shipping costs, and minor cleaning that needs to be done in order to return the product to a "like new" condition. 

• Refunds will not be given for items that have been overused or show any signs of abuse. No refund will be given for returned goods damaged or soiled. The project will be retained for up to 30 days. During this time, the customer will be asked to retrieve the item. If the customer fails to retrieve the item after 30 days, the item will be discarded.) Eligible refunds will be credited to the original order in the same manner. Refunds for overdue credit cards will be issued via PayPal or company checks via certified mail.