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How do I activate my game on Uplay (Ubisoft)?
They support Ubisoft's instant product activation system, therefore gamers purchasing Uplay titles will be required to redeem their purchase directly on their Uplay account, there will be no activation key needed to activate the Ubisoft games. In order to do so, please follow the steps below:
Click on the order number you can find in the ”My orders” section, and click on "Link your account to your Ubisoft account".
Log in your Ubisoft account in the pop-up window.
Click on "Activate on Ubisoft (Account: xxxxxxxx)" if you want to directly activate the game on your account (click "Change your Ubisoft account" if you want to activate the game on another account).
Open the Uplay PC Client & Click on "Game Library" to see your game.
How can I get a refund?
Voidu does not issue refunds for digital products once the order is confirmed and the product key is revealed. However, refunds may be offered in exceptional cases if customer service has determined the customer’s refund request is reasonable and provided that all of the following conditions are met:
(i) The time of the customer' s request for refund/credit is less than 14 (fourteen) days since the service has been delivered. Please note that this policy does not apply if the game is due to be released within 48 hours or preload begins.
(ii) The game activation key (including any bonus or beta keys) has not been disclosed to you by email, webpage, or directly injected into a publisher' s client;
(iii) If a product has been purchased without any VPN, IP altering software or any violation to General Terms mentioned in section 4.
How can I file a complain about your service and / or product?
If you have a complaint about their products and / or their service, please contact them via the contact form or email them at support@voidu.com. You will receive a substantive response from them within 14 days of receiving your complaint.
If you do not agree with the solution or if they do not reach a solution together, you can submit your complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
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