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06/01/2025 Verified
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05/15/2025 Verified
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How do I check the status of my order?
Feel free to contact us through online chat or email them at service@artisul.com
Does all items come with a warranty?
The Warranty only covers the UPen and Drawing Tablet, and not for accessories like pen tips or pen case or cable, etc. If the product fails during regular and proper use within the Warranty Period, ARTISUL will repair or replace the defective parts of the product, or the product itself, with new or reconditioned parts or products functionally equivalent or superior to those originally supplied.
How do I pay for my order?
Their website only supports PAYPAL as payment method for orders.
How customs and taxes issues are handled?
Customs and import duties including any taxes, tariffs or item seized, are the sole responsibility of the customer. If you are informed to pay the customs tax, please fulfill the payment as soon as possible. If you need any documents for customs clearance, feel free to contact them.
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