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How are my tickets shipped?
Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on their website.
Shipping through FedEx allows ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.
Can tickets be shipped to somewhere other than the billing address?
Yes, customers are allowed to input an alternate shipping address for most orders placed through AwesomeSeating. However, there are certain restrictions that are based on the ticket order total.
Additionally, sellers may request a signed authorization from you if they desire proof that you accept the alternate shipping address.
Can I change my shipping address after ordering?
Customers will need to contact their seller directly with any shipping address changes after an order is placed. Sellers are very security-conscious about where they ship tickets and will likely only change your delivery information if it is completely necessary.
Will I receive my “Instant” tickets as soon as I place my ticket order?
In most cases, e-tickets marked as “Instant” will be available for you to download and print within minutes of placing your order. However, in order to protect against fraudulent purchases, some orders may require additional processing time.
If this applies to your order, it will be noted in your order confirmation email, and your e-tickets will usually be available for you to download within one (1) business day.
Can I combine shipping?
Similar to other large online shopping entities (such as Amazon), the inventory in their exchange comes from many different sellers.
Therefore, they cannot guarantee combined shipping.However, in the case that some or all of your tickets are from the same seller, you may contact them after your order is confirmed to request that the shipping be combined. This service is at the discretion of the seller.
An event I want to attend doesn't have any available tickets. What can I do?
When searching for an artist, show, or team that does not have any tickets available, you will be provided with an opportunity to sign up for their email alerts.
Simply provide your first name, email address, zip/postal code, and country, and click the "Sign me up" button.
Once tickets are added to their exchange for the artist, show, or team, you'll be sent an email indicating that tickets are available for purchase.
If a performer, show, or team does not have any tickets available for a specific upcoming event, simply click on the "Alert Me" button on the right side of the listings. In the pop-up, enter your email address and click the "Alert Me" button to send the information.
You will be notified once tickets become available for purchase.