Downtown Pet Supply Coupons & Promo Codes

Can I exchange it?

Sorry, they are unable to make exchanges. All products returned to Downtown Pet Supply are handled as returns in accordance with the Return Policy. To exchange an unwanted item for another, simply return the unwanted product, find your refund or store credit to apply to your account, and order a new one online. simple!

What is their return policy?

They want your Downtown Pet Supply experience to be great! That's why they are proud to offer their amazing "hassle free" return policy. Within the first 30 days, if you are not 100% satisfied with your purchase, you can return the order to the warehouse for a full refund. Returns must be unused, in the condition in which you received them, and in the original packaging, they do not offer refunds for products with broken security seals (such as opened snacks, foods, or supplements). They also accept returns up to 90 days, and you can return your order to the warehouse for a 50% store credit.

Is it safe to shop on the Downtown Pet Supply website?

Yes. Your purchases at Downtown Pet Supply are safe and secure. During the checkout process, they use Secure Sockets Layer (SSL) technology to encrypt the financial data you transmit over the network. This ensures that third parties cannot view your transactions. The SSL layer technology appears on checkout pages that transmit financial data. When you're on an SSL page, you'll see a small golden lock icon at the bottom left or bottom right of your browser.

What is their shipping policy?

International shipping is based on the weight of the package and is automatically calculated at checkout. You can view shipping rates in your cart before checkout. Products are usually shipped from their warehouse within one business day of order confirmation. If any items are backordered, they will contact you via email to let you know your options. They do not ship on weekends. Orders received after 7am Friday will be shipped the next business day (Monday) unless expedited service is requested, in which case the order will be shipped the same day if placed before 2pm.