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What is their guarantee?
If the gift you order isn't fresh and perfect—if you and your gift recipient aren't completely satisfied—they'll do it right. Fresher and better...direct from the tree to your family and friends! They call it "the tough difference" - you'll taste it in everything they offer Since 1947, they've built a reputation for freshness and flavor that's unique in the industry. Unlike other gift companies, they won't start picking your fruit until they receive your order. That's because Hale Groves doesn't have a warehouse. No cold storage. There is no middleman.
What is the return policy?
It's simple: if the gift you order isn't fresh and perfect - if you and your gift recipient aren't completely satisfied - they'll do it right. If you have any questions about your order, they invite you to contact one of their knowledgeable customer service representatives at 1-800-562-4502 or email CustomerCare@HaleGroves.com.
How to deliver in Canada?
Gift packs can be ordered for shipping to Ontario, Quebec and Maritimes. There is an additional fee of $15.00 per delivery for this service. Please pay in US dollars. If you specifically request a UPS or FedEx delivery, you will be charged an additional per-package fee and standard shipping and handling fees. Express orders placed before noon EST will be shipped the same day, orders placed after noon EST will be shipped the next day.
How do I take care of my citrus?
Tangerines last longest in cool, well-ventilated areas. They retain their flavor and quality for up to six weeks when refrigerated between 35 and 50 degrees Fahrenheit. Wipe away any surface moisture. Do not store in plastic bags. Grapefruit is best stored between 50°F and 55°F in a well-ventilated, cool place away from moisture.
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