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What is their return policy?
If, for any reason, you are not completely satisfied with your mobile phone or device within 30 days from the date of purchase, they will refund the activation fee, the service fee for the first month, the cost of the mobile phone / device, plus the applicable taxes, less the restocking fee. If you:
Not exceeding any telephone usage limit (as defined below); According to lively's judgment, put the mobile phone / device back into the original box, and put it back to the "as new" state together with all components and materials
Freight is non refundable.
If you: order a new phone / device without paying an activation fee.
Exceeding any telephone usage limit (as defined below).
Two mobile phones are activated and only one mobile phone is returned.
Send a device determined by lively that is not in the "like new" state.
How to return?
Please contact their customer service department at 1-800-733-6632, which is between 5 a.m. and 10 p.m. pacific standard time, sun Saturday, to cancel your account and obtain a return authorization number. If your mobile phone is purchased from a retail store, you must return it to the store and comply with the store's return policy.
The approved return must be shipped back in the original packaging at the expense of the customer.
Refund (if applicable) will be processed back to the payer in the same manner as payment is received. Please allow 21 working days for processing. You will be charged a $10 restocking fee.
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